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Business

Travel agent insurance

Our Marsh brokers can arrange your business insurance so you can keep arranging your clients’ travel.

What insurance might I need to consider as a travel agent?

As a travel agent you may understand why insurance is important to your clients. Similarly, you should consider insurance to help keep your business operating if things go wrong, or times get tough.

When dealing with multiple clients and tight deadlines things may go wrong from time to time.

Professional indemnity insurance can help protect you for any errors or omissions that can occur while making travel arrangements for clients.

What’s covered?

  • Up to $10 million professional indemnity cover

    The limit of liability is the maximum amount that can be provided under the insurance policy.

  • Breach of duty

    Cover for claims from alleged breaches of fiduciary duty in the performance of professional services.

  • Defamation

    Cover for claims for defamation, libel and slander committed in the performance of professional services.

  • Breach of privacy or confidentiality and intellectual property infringement

    Cover for claims alleging breaches of privacy law or confidentiality, and cover for breaches of intellectual property rights in relation to trade secrets and patents.

  • Lost or damaged documents

    $500,000 sub limit for claims arising from loss or damage to third party documents.

  • 7 years automatic run-off cover

    Applicable to IT consultants, management consultants, miscellaneous professions, multimedia consultants, recruitment consultants and travel agents (subject to policy wording terms and conditions).

  •  Public liability as an optional extension

    Help protect your business against third party claims resulting from accidents or injuries that occur as a result of your business activities with public liability insurance.

Additional cover we can arrange

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Why Marsh?

Why should you choose Marsh to arrange your insurance solutions?

Trusted by 130 associations

We are proud to be the endorsed insurance broker for more than 130 Australian industry groups and member associations, developing insurance solutions that help meet the risk and insurance needs of businesses across a variety of industries.

Local expertise

Our Australia-wide network of brokers have spent years at the coalface supporting business owners manage their unique risks in a fast-changing market. They keep ahead of the latest market insights both local and global and break down the jargon into your language.

Claims support

Handling an insurance claim can quickly become overwhelming, not least when your time is stretched to the limit keeping your business going in the backdrop. We help take the load off and manage, negotiate and settle claims with insurers on your behalf.

Champions for your business

Like you, we take pride in being champions for our clients, doing the hard work to find the right insurance to help protect your business.

We make it easy

Our experts understand your business and industry, and can help make the process easy, so you can focus getting your clients from A to B.

Award-winning brokers

Marsh is a recognised industry leader, winning Large Broking Company of the Year numerous times at the Australian Insurance Industry Awards.

Why use a broker?

Choosing business insurance means navigating through products, coverages and policy terminology – with a sales pitch as your only guide. An experienced broker will spot your unique set of risks, match you to the right choice, and advocate for you on price.

Frequently asked questions

The risk exposures of each business can differ based on a variety of factors. Some known and emerging exposures you may face include:

  • Negligence or breach of duty allegations from disgruntled customers  

  • Injury or property damage claims from a third party  

  • Property damage due to natural disaster  

  • Cyber attacks if your customer or business data is stored by a third party, including accounting software and tools.

Claims made means that you (the insured) are covered for claims made against you during the current term of insurance. Even if the incident happened in the past.

Professional indemnity policies provide a 'claims made' basis of cover. This is because advice or service errors in many professions may not be discovered until months or even years after the mistake was made.

Therefore, a professional indemnity policy or 'run-off' policy must be in place for a claim to be met by an insurer.

It’s also important to note that, if the limit of indemnity was changed, the limit that applies is the one purchased when the claim is notified – not when the work was completed.

Our team supports travel agents by providing risk and insurance advice that’s tailored to your unique business risk exposures.

Packages we recommend you consider as a starting point include:

  • Professional indemnity insurance   

  • Public liability insurance.

However, depending on the nature of your travel business and how your business operates, you may need to consider other types of insurance (eg for commercial premises, business vehicles or management liability).

A certificate of currency is proof that you hold a current insurance policy.

Please contact us once you have paid for your policy and we will provide you with your certificate of currency.

Insurers use a range of details to calculate your insurance premium. These include your:

  • Level of cover  

  • Business turnover  

  • Prior claims history.

Insurers may also factor in the number of claims they expect to receive in a year for a particular business type.

To arrange a quote, talk to us today. We’ll help you understand your business risks and arrange appropriate cover to meet your insurance needs.

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LCPA 23/116

Marsh Advantage Insurance Pty Ltd (ABN 31 081 358 303, AFSL 238369) (“Marsh”) arranges the general insurance (i.e. not the Discretionary Trust Arrangement) and is not the insurer. This page contains general information and does not take into account your individual objectives, financial situation or needs. For full details of the terms, conditions and limitations of the covers, refer to the specific policy wordings and/or Product Disclosure Statements available from Marsh on request. Marsh makes no representation or warranty concerning the application of policy wordings or the financial condition or solvency of insurers or re-insurers. Marsh makes no assurances regarding the availability, cost, or terms of insurance coverage. Any statements concerning actuarial, tax, accounting, or legal matters are based solely on our experience as insurance brokers and risk consultants and are not to be relied upon as actuarial, accounting, tax, or legal advice, for which you should consult your own professional advisors. The Discretionary Trust Arrangement is issued by the Trustee, JLT Group Services Pty Ltd (ABN 26 004 485 214, AFSL 417964) (“JGS”). Any advice or dealing in relation to the Discretionary Trust Arrangement is provided by JLT Risk Solutions Pty Ltd (ABN 69 009 098 864, AFSL 226 827) (“JLT”). JGS and JLT are businesses of Marsh McLennan. The cover provided by the Discretionary Trust Arrangement is subject to the Trustee’s discretion and/or the relevant policy terms, conditions and exclusions.