As of 1 January 2023 Marsh are no longer arranging insurance solutions for road bikes. If you have any questions or need to discuss your current policy, or a claim please request a callback.
Once your claim form is received by Echelon Claims Services (our claims handling service), a claim will be entered on our system and an assessment will be arranged within 48 business hours.
Should an assessment be required, Echelon will contact you within the 48 business hour period to authorise repairs in accordance with your specific instructions.
Please note that authority must be obtained from Echelon Claims Services before repairs can commence.
You can contact Echelon Claims Services here:
Toll Free: 1800 640 009
Work: 08 8235 6455
Fax: 08 8235 6450
Repair quotations can be obtained from a repairer of YOUR choice and submitted with your claim for consideration. Echelon reserves the right to independently assess repair quotations before authorisation has been issued.
Where deemed to be at fault or unable to provide details of the negligent party, you may be liable to contribute a policy excess for each claim submitted (not including report only claims). This will be advised at the time the claim is notified, assessed, or authorised. This excess is to be paid to the repairer when repairs are complete.
Should you not sustain any damages, or damages sustained are less than the applicable excess, but be liable for the damages sustained to a third party, we will require the policy excess to be forwarded to our office at your earliest possible convenience.
There are a variety of excesses – as follows:
Marsh Advantage Insurance Pty Ltd (ABN 31 081 358 303, AFSL 238369)(“MAI”) arranges the insurance and is not the insurer. This insurance is underwritten by QBE Insurance (Australia) Limited (ABN 78 003 191 035, AFSL 239545)(“QBE”) distributed by MAI under a binding authority. This publication contains general information and does not take into account your individual objectives, financial situation or needs. For full details of the terms, conditions and limitations of the covers, refer to the specific policy wordings and/or Product Disclosure Statements available from MAI on request. MAI makes no representation or warranty concerning the application of policy wordings or the financial condition or solvency of insurers or re-insurers. MAI makes no assurances regarding the availability, cost, or terms of insurance coverage. Authorised dealerships of MAI receive a financial benefit when an insurance policy is arranged by MAI. The relevant Target Market Determinations (TMDs) are available on the insurer’s website.
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