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CODES OF PRACTICE

We subscribe to the NIBA Code of Practice.

Insurance Brokers Code of Practice

The Code provides that brokers:

  • Act in the best interests of the Client;
  • Provide advice and guidance to enable clients to make informed decisions on risk and insurance protection;
  • Provide full and accurate information for effective underwriting;   
  • Respect the client’s confidentiality in relation to all records and information;
  • Ensure the validity and accuracy of all documentation;
  • Make available all relevant documentation, policies and certificates, endorsements, and premium calculations as may be required;
  • Be professional, efficient and responsive in all dealings;
  • In the event of a claim, take every step necessary to ensure prompt and fair settlement;
  • Work towards maintaining and enhancing the reputation of NIBA and its members;
  • Act in the spirit of the Code and encourage others to do likewise.

Read more about the Code of Practice.

General Insurance Code of Practice

When we are acting as an agent of the insurer, we are bound by the General Insurance Code of Practice (GICOP). A link to the GICOP can be found here:

The Code Governance Committee is an independent body that monitors and enforces insurers’ compliance with the GICOP. The GICOP covers many aspects of a consumer’s relationship with their insurer, from buying insurance to making a claim, to providing options to those experiencing financial hardship, to the process for those who wish to make a complaint.

LCPA 24/013

Marsh Advantage Insurance Pty Ltd (ABN 31 081 358 303, AFSL 238369) (“MAI”) arranges the general insurance (i.e. not the Discretionary Trust Arrangement) and is not the insurer.

This page contains general information and does not take into account your individual objectives, financial situation or needs. For full details of the terms, conditions and limitations of the covers, refer to the specific policy wordings and/or Product Disclosure Statements available from MAI on request. MAI makes no representation or warranty concerning the application of policy wordings or the financial condition or solvency of insurers or re-insurers. Marsh makes no assurances regarding the availability, cost, or terms of insurance coverage. Any statements concerning actuarial, tax, accounting, or legal matters are based solely on our experience as insurance brokers and risk consultants and are not to be relied upon as actuarial, accounting, tax, or legal advice, for which you should consult your own professional advisors.

The Discretionary Trust Arrangement is issued by the Trustee, JLT Group Services Pty Ltd (ABN 26 004 485 214, AFSL 417964) (“JGS”). Any advice or dealing in relation to the Discretionary Trust Arrangement is provided by JLT Risk Solutions Pty Ltd (ABN 69 009 098 864, AFSL 226 827) (“JLT”). JGS and JLT are businesses of Marsh McLennan. The cover provided by the Discretionary Trust Arrangement is subject to the Trustee’s discretion and/or the relevant policy terms, conditions and exclusions.