Make a claim

Sometimes accidents happen and we're here to help.

 

Depending on when the accident occurred and the policy you need to make a claim under, there are different procedures to follow. 

 

Select your sport below to get started.

Personal Injury Claims

For community, representative and AFLW players
  1. Complete and submit all personal information and injury details relating to your claim online.
  2. Following your online claim lodgement, Marsh will email you three separate Declarations that need to be completed and signed by your club, your treating physician and/or your employer.
  3. The Declarations can be printed and filled in manually or emailed straight to the relevant person for them to print, complete and return to the Insurer on your behalf.
  4. If you have any questions about this process please contact Marsh on 1300 130 373.

Complete online
Download form

Personal Injury Claims

For NAB Auskick players and AFL 9s
  1. Download the below AFL 9s Personal Injury claim form
  2. Complete all relevant sections of the claim form.
  3. Send your claim form to Echelon* as soon as possible (must be within 270 days of the date of injury). Echelon Claims Services GPO Box 1693 Adelaide SA 5001 Fax: +61 8 8235 6450 Email: ecssa@echelonaustralia.com.au
  4. Echelon will confirm receipt of your claim or contact you should they require more information.

Download form

Liability Claims

  1. Notify Marsh immediately of your intention to lodge a liability claim via one of the following options: Phone: 1300 130 373 Email: sport@marsh.com
  2. Download General Liability claim form below
  3. Complete all sections of the claim form. Please note, your claim form may be returned if there is important information missing.
  4. Send your claim form (completed in full) to Marsh as soon as possible. Marsh Pty Ltd GPO Box 1229, Melbourne VIC Australia 3000 Email: sport@marsh.com
  5. Marsh will confirm receipt of your claim or contact you should we require more information.

Download form

Please contact Marsh directly if you have not received confirmation of your claim within 7 days.

Asset Protect Claims

  1. Download the below Asset Protect claim form.
  2. Complete all relevant sections of the claim form.
  3. Send your claim form to Echelon* as soon as possible (must be within 270 days of the date of injury). Echelon Claims Services GPO Box 1693 Adelaide SA 5001 Fax: +61 8 8235 6450 Email: ecssa@echelonaustralia.com.au
  4. Send your claim form (completed in full) to Marsh as soon as possible. Marsh Pty Ltd GPO Box 1229, Melbourne VIC Australia 3000 Email: sport@marsh.com
  5. Echelon will confirm receipt of your claim or contact you should they require more information

Download form

Public Liability and Professional Indemnity Claims

  • To ensure your claim receives immediate attention, and to avoid any delay with the settlement process, please ensure your completed claim form and any associated documentation/information (as applicable) is submitted to:
  • In these cases, it is important that you do not admit any liability or discuss the matter with a third party.
  • The Licensed Trainer must provide the insurer with all relevant information that will assist with the management of the claim.
  • Public Liability Policy wording available here
  • Professional Indemnity Policy wording available here

Download a claim form

Personal Injury Claims

  • Complete and submit all personal information and injury details relating to your claim online..
  • Following your online claim lodgement, Marsh will email you 3 separate Declarations that need to be completed and signed by your club, your treating physician and/or your employer.
  • The Declarations can be printed and filled in manually or emailed straight to the relevant person for them to print, complete and return to the Insurer on your behalf.
  • If you have any questions about this process please contact Marsh on 1300 130 373.

Complete online
Download form

Loss of Income Claims

  1. Download a copy of the Personal Injury Claim Form Download; or Phone Echelon* on 1800 640 009 who will post a copy to you.
  2. Complete all sections of the Claim Form (including Section C)
  3. Send your completed form to Echelon within 270 days from the date of injury (earlier is preferable)
  4. Echelon will confirm receipt of your claim and/or make contact with you should they require further information.

Download form

Please note: The elimination period applicable is 14 days unless your sick leave balance exceeds this, in which case your sick leave balance becomes your excess period. Payments will be made to claimants net of tax.

Liability Claims (Public and Management Liability)

If an incident occurs that you believe may lead to legal action or non-legal action by a third party, you should contact Marsh immediately on 1300 130 373 (preferably within 48 hours of the occurrence) and complete the general liability claim form.

An incident may include (but is not limited to) any of the following examples:

  • An individual or group asking your club for payment of property damage caused during a club activity.
  • Legal action against the club for negligence (breached duty of care).
  • Legal action against a director of the club for libel, slander or other misleading statements.
  • An employee claiming harassment, discrimination or unfair dismissal.
  • An employee or volunteer stealing from club funds.
  • Legal action against a coach or umpire for negligent acts, errors or omissions.

In these cases, it is important that you or other members of your club do not admit any liability or discuss the matter with a third party.

Download form

Asset Protect Claims

  1. Download the below Asset Protect claim form.
  2. Complete all relevant sections of the claim form.
  3. Send your claim form to Echelon* as soon as possible (must be within 270 days of the date of injury). Echelon Claims Services GPO Box 1693 Adelaide SA 5001 Fax: +61 8 8235 6450 Email: ecssa@echelonaustralia.com.au
  4. Echelon will confirm receipt of your claim or contact you should they require more information

Download form

Personal Injury Claims

  1. Download a personal injury claim form 
  2. Complete all relevant sections of the claim form
  3. Send your completed form via email (including all documentation in support of your claim) to sport@marsh.com within thirty (30) consecutive days of the date of the incident occurring or as soon as reasonably possible. 

Download a claim form

Public Liability & Management Liability Claims

If an incident occurs that you believe may lead to legal action or non-legal action by a third party, you should contact Marsh immediately on 1300 130 373 or sport@marsh.com (preferably within 48 hours of the occurrence).

An incident may include (but is not limited to) any of the following examples:

  • An individual or group asking your club/yourself for payment of property damage caused during a club activity/coaching session/whilst engaged in Equestrian Activities.
  • Legal action against the club/yourself for negligence (breached duty of care).
  • Legal action against a director of the club for libel, slander or other misleading statements.
  • An employee claiming harassment, discrimination or unfair dismissal.
  • An employee or volunteer stealing from club funds.
  • Legal action against a coach, official or club for negligent acts, errors or omissions.

Important Information

In these cases, it is important that you or other members of your club do not admit any liability or discuss the matter with a third party. Marsh claims staff will advise you on the correct course of action.

Liability Claims relate to the following Policies:

  • Public Liability and Professional Indemnity
  • Management Liability (clubs only) 

Green Fee Scheme Claims

In the event of a claim where the guest or green fee paying player is deemed responsible, please follow the following claims procedure.

  • Download claim form
  • Notify Marsh immediately via phone on 1300 130 373 or email sport@marsh.com
  • Have the guest complete the claim form with the club administrator check and sign to ensure completion. Send the claim form to sport@marsh.com
  • Should there be any property damage, DO NOT authorise repair until received confirmation from the insurer.

Download a claim form

Personal Injury Claims

  1. Download either Queensland or Victoria personal injury claim form.
  2. Complete all relevant sections of the claim form
  3. Send your complete for within 180 days from the date of injury (earlier is preferable).
  4. The insurer will confirm receipt of your claim and/or make contact with you should they require further information.

Download Queensland form
Download Victoria form

Public Liability Claims

If an incident occurs that you believe may lead to legal action or non-legal action by a third party, please contact us immediately on 1300 130 373 (preferably within 48 hours of the occurrence).

An incident may include (but is not limited to) any of the following examples:

  • An individual or group asking your centre for payment of property damage caused during an activity.
  • Legal action against the centre for negligence (breached duty of care).
  • Legal action against a director of the centre for libel, slander or other misleading statements.
  • An employee claiming harassment, discrimination or unfair dismissal.
  • An employee or volunteer stealing from centre funds.
  • Legal action against a coach or umpire for negligent acts, errors or omissions.

Contact us

Personal Injury Claims

  1. Complete all relevant sections of the claim form.
  2. Send your completed form via email (including all documentation in support of your claim) to Liberty within 90 days from the date of injury (earlier is preferable).

    Liberty’s address for completed claim forms is:
    liberty@csnet.com.au
    or via mail
    Liberty International Underwriters Claims
    Corporate Services Network
    GPO Box 4276
    Sydney NSW 2001

  3. Corporate Services Network (on behalf of Liberty) will confirm receipt of your claim and/or make contact with you should they require further information.

Download a claim form

General Liability Claims

  • Claims made against you by members of the general public for personal injury or damage to their property that arise from the conduct of your business, are regarded by insurance companies as extremely serious.
  • If this occurs, it is essential that under no circumstances should any admission of liability or offer to pay, be given to the person concerned.
  • To ensure that your interests are fully protected It is also important that you notify Marsh immediately of any potential claim at sport@marsh.com.

Download a claim form

Personal Injury Claims

  1. Complete all relevant sections of the claim form.
  2. Send your completed form via email (including all documentation in support of your claim) to Liberty within 90 days from the date of injury (earlier is preferable).

    Liberty’s address for completed claim forms is:
    liberty@csnet.com.au
    or via mail
    Liberty International Underwriters Claims
    Corporate Services Network
    GPO Box 4276
    Sydney NSW 2001

  3. Corporate Services Network (on behalf of Liberty) will confirm receipt of your claim and/or make contact with you should they require further information.

Download a claim form

General Liability Claims

  • Claims made against you by members of the general public for personal injury or damage to their property that arise from the conduct of your business, are regarded by insurance companies as extremely serious.
  • If this occurs, it is essential that under no circumstances should any admission of liability or offer to pay, be given to the person concerned.
  • To ensure that your interests are fully protected It is also important that you notify Marsh immediately of any potential claim at sport@marsh.com.

Download a claim form

Liability Claims (Public and Management Liability)

  • Claims made against you by members of the general public for personal injury or damage to their property that arise from the conduct of your business, are regarded by insurance companies as extremely serious.
  • If this occurs, it is essential that under no circumstances should any admission of liability or offer to pay, be given to the person concerned.
  • To ensure that your interests are fully protected It is also important that you notify Marsh immediately of any potential claim at sport@marsh.com.

Download a claim form

Group Personal Injury Claims

All claims must be notified to Sportscover within 120 days of the accident, injury or damage occurring. Please notify Sportscover in the following ways:

  • Log onto Sportscover Australia and complete the claim form request. This will enable Sportscover to record your intention to claim and allow their office to issue you with all the appropriate claim documents you require to submit your claim or;
    Download a claim form and forward completed form to Sportscover via fax, post or email.
    Sportscover Details:
    Postal: Locked Bag 6003,
    Wheelers Hill, Vic, 3150
    Email: asiapac.claims@sportscover.com
    Phone: 1300 134 956
    Fax: 03 8562 9111
    Your Sportscover Claims Adviser will confirm receipt of your claim.
  • Once you have completed all sections of the claim form and have returned the completed claim form to Sportscover you will then receive your claim number and internet access PIN via post or email.
  • Once you have received your PIN from Sportscover you can monitor your claim progress by visiting the Sportscover website www.sportscover.com and hit the claims link or you can contact Sportscover direct on the Claims Hotline phone number – 1300 134 956.

Download a claim form

Frequently Asked Questions

The Management Liability insurance provides cover on a “claims made” basis only.

This means that claims first made against you and reported to the insurer during the period of insurance are covered irrespective of when the act causing the claim occurred. Please note the effect of Section 40(3) of the Insurance Contracts Act 1984.

If you become aware of facts that may give rise to a claim, and you give written notice to the insurer of those facts as soon as possible (and before the policy period expires), then the insurer may not deny liability for that claim, when made, solely because it was made after the expiry of the policy period. For this reason, you must advise the insurer in writing of all incidents that may give rise to a claim against you without delay after such incidents come to your attention and prior to the policy’s expiry date.

The Health Insurance Act 1973 (Cth) strictly prohibits any general insurer from covering any item that is listed on the Medicare Benefits Schedule. This also means that regardless of your out of pocket expenses, it is against the law for an insurer to cover you for the Medicare Gap. Private Health Insurers are the only insurers who can reimburse of the Medicare Gap.

Important Information

The Health Insurance Act 1973 (Cth) does not permit the Trustee or Insurer to contribute to any charges covered by Medicare (including the Medicare Gap).

Personal Injury coverage through your club is limited by the Health Insurance Act. As such, Marsh encourage participants of to investigate the benefits of private health insurance.

*Please note: MRI scans are generally claimable through Medicare, however sometimes the referrer and/or provider is not registered with Medicare. Please check with your treating physician prior to lodging your claim.

In addition, there will be no refund in respect of:

  1. Any expenses recoverable by you from any other insurance scheme or plan providing medical or similar coverage or from any other source except for the excess of the amount recoverable from such other policies/plans.
  2. Any expense to which the National Health Act 1953 (Cth) or any of the regulations made there under apply.

Examples of Non-Medicare items - Claimable as per the policy wording

  • Ambulance
  • Physiotherapist
  • Dental
  • Private Hospital Accommodation
  • Chiropractor
  • MRI Scans*

Examples of items covered by Medicare - We cannot reimburse you for these costs

  • Doctor
  • Surgeon
  • Surgeon’s assistant
  • Anesthetist
  • X-rays
  • MRI scans*
  • Public Hospitals

*Please note: MRI scans are generally claimable through Medicare, however sometimes the referrer and/or provider is not registered with Medicare. Please check with your treating physician prior to lodging your claim.

Marsh Advantage Insurance Pty Ltd (ABN 31 081 358 303, AFSL 238369) (“MAI”) arranges the general insurance (i.e. not the Discretionary Trust Arrangement) and is not the insurer.

This page contains general information and does not take into account your individual objectives, financial situation or needs. For full details of the terms, conditions and limitations of the covers, refer to the specific policy wordings and/or Product Disclosure Statements available from MAI on request. MAI makes no representation or warranty concerning the application of policy wordings or the financial condition or solvency of insurers or re-insurers. Marsh makes no assurances regarding the availability, cost, or terms of insurance coverage. Any statements concerning actuarial, tax, accounting, or legal matters are based solely on our experience as insurance brokers and risk consultants and are not to be relied upon as actuarial, accounting, tax, or legal advice, for which you should consult your own professional advisors.

The Discretionary Trust Arrangement is issued by the Trustee, JLT Group Services Pty Ltd (ABN 26 004 485 214, AFSL 417964) (“JGS”). Any advice or dealing in relation to the Discretionary Trust Arrangement is provided by JLT Risk Solutions Pty Ltd (ABN 69 009 098 864, AFSL 226 827) (“JLT”). JGS and JLT are businesses of Marsh McLennan. The cover provided by the Discretionary Trust Arrangement is subject to the Trustee’s discretion and/or the relevant policy terms, conditions and exclusions.

* Echelon Claims is part of Echelon Australia Pty Ltd (ABN 96 085 720 056)(“Echelon”) which is a wholly owned subsidiary of Marsh Pty Ltd and part of the Marsh & McLennan Companies (MMC) group of companies. 

© 2021 Marsh Advantage Insurance Pty Ltd. All rights reserved.